Please read the below Klinora warranty policy to get the full details on our Klinora warranty, return and refund policy.
If you have any question on this policy, please contact our support team( support@klinora.com).
This warranty and return policy is applied to Klinora products purchased from Nov 2024.
1.Return Policy
- Klinora is a customer-centric company and we always put our customers' satisfactions in No.1 priority. If you are not satisfied with Klinora products, you can request a full refund or exchange within 15 days from the date of delivery.
- Please note that the 15-day money back guarantee is only for new Klinora products, not suitable for refurbished products.
- Beyond the end of the 15 days, Klinora is NOT responsible for any refund.
- We Klinora tech technicians will provide lifetime tech support service for every Klinora customer.
- Products purchased from other channels except Klinora official online store are subject to the specific policies of each platform. Klinora is not responsible for other third-party platforms or resellers or distributors’ refund and return.
Important Note: Generally, orders have been shipped out cannot be canceled. If you want to cancel the order(s) that has/have been dispatched, you will be responsible for the shipping charges. Klinora is not responsible for any duty or any charge.
1.Return Policy
If Klinora products don’t meet your requirements, you can return the new products for a full refund within 15 days. You are responsible for the shipping costs.
All refurbished products are NOT refundable and are NOT returnable. If there is any product issue, please contact our tech support team for further solutions.
Klinora is not responsible for any shipping fee if you want to return the products that are in good quality.
* Klinora new products mean the products are brand-new and are shipped to you in good condition.
*Klinora refurbished products mean the products have been fixed or replaced the defective parts, which are not brand-new items.
Customers cannot request a refund or exchange of any free gift shipped from Klinora.
*Return Products for Refund Within 15 Days
To avoid any delay or denial or dispute of processing your return and refund, please verify the products carefully that the products meet all of our following inspection criteria:
The products of refund must be packed in the original manufacturer packaging and shipped securely.
The products are returned with the complete items, including but not limited to the products themselves, the accessories, standard labels originally, user manuals, CDs, etc.
The products are in perfect condition and free from damages of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or damages resulting from power surges.
Returns may be rejected if items do not meet the above requirements.
Once the returned items are delivered successfully to Klinora's warehouse for inspection, and Klinora staff have confirmed the products meet the above inspection criteria, we will arrange the refund or replacement as soon as possible.
*How to Return the Products
Step 1. To return the Klinora products, you need to send order details to our support team (support@klinora.com).
Step 2. Pack & ship the product(s) to the assigned address provided by our support team.
After our support team have inspected the products, and confirmed your order details, we will arrange the refund or replacement within 3 working days.
*Where to Return the Products
If you want to return the products you have purchased, please send them to the following address:
ROOM 1002, 10/F, EASEYCOMMERCIAL BUILDING, 253-261HENNESSY ROAD, WAN CHAI
HK
Note: If you want to return the products for a full refund or exchange, please contact us(support@klinora.com) and get an RMA(Return Merchandise Authorization)number for the return.
*Shipping in Return Process
For your benefits, we recommend that you use traceable carrier to ship the products to the assigned address provided by us. Klinora is NOT reliable for any loss or damage to the returned products during the shipping or transition.
If there is any international fee in transit or during shipping, including but not limited to duties, taxes, brokerage fees, etc. customers are responsible for all of the fees incurred.
Klinora is not responsible for any shipping cost and doesn’t have any responsibility for the returned products in the following situations, and you are responsible for the shipping costs:
．Returning products for any reason other than a proven defect on the products confirmed by our Klinora technician
．Warranty claims on items taken outside the original country of purchase
．Buyer’s accidental returns
．Returning personal items
．Returning defective items in international shipping. (Klinora is ONLY responsible for the domestic shipping fees if you return the defective products. We are not liable for any shipping cost when the defective products are shipped internationally, such as from Canada to US.)
．Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
2.Return Policy for Products from Any Third Party
For purchases not made directly through Klinora's website official stores, because of the different platform warranty policy, please contact corresponding retailers for warranty.
If you purchased the Klinora products from third-party stores or vendors, and the products don't meet your expectations, please contact the third-party stores or vendor directly for the return and refund policy.
All of the return and refund policy related to Klinora products purchased from any third-party vendor or store is subject to the return and refund policy of the specific third-party store or vendor.
3.Exchange or Upgrade Policy
Klinora will NOT exchange any returned products with different types or models, unless the returned products meet the below requirements:
The returnedproducts are found to be defective and non-repairable with the confirmation of Klinora technicians.
Products with the same models are out of stock.
If the returned products meet the described requirements, Klinora will offer, at its sole discretion, a variety of options for substitution or an upgrade products.
Important Note: For the new exchange products, you cannot request another substitution unless they are defective.
All refurbished products are NOT refundable and are NOT returnable. If there is any product issue, please contact our tech support team for further solutions.
Klinora is not responsible for any shipping fee if you want to return the products that are in good quality.
* Klinora new products mean the products are brand-new and are shipped to you in good condition.
*Klinora refurbished products mean the products have been fixed or replaced the defective parts, which are not brand-new items.
Customers cannot request a refund or exchange of any free gift shipped from Klinora.
*Return Products for Refund Within 15 Days
To avoid any delay or denial or dispute of processing your return and refund, please verify the products carefully that the products meet all of our following inspection criteria:
The products of refund must be packed in the original manufacturer packaging and shipped securely.
The products are returned with the complete items, including but not limited to the products themselves, the accessories, standard labels originally, user manuals, CDs, etc.
The products are in perfect condition and free from damages of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or damages resulting from power surges.
Returns may be rejected if items do not meet the above requirements.
Once the returned items are delivered successfully to Klinora's warehouse for inspection, and Klinora staff have confirmed the products meet the above inspection criteria, we will arrange the refund or replacement as soon as possible.
*How to Return the Products
Step 1. To return the Klinora products, you need to send order details to our support team (support@klinora.com).
Step 2. Pack & ship the product(s) to the assigned address provided by our support team.
After our support team have inspected the products, and confirmed your order details, we will arrange the refund or replacement within 3 working days.
*Where to Return the Products
If you want to return the products you have purchased, please send them to the following address:
ROOM 1002, 10/F, EASEYCOMMERCIAL BUILDING, 253-261HENNESSY ROAD, WAN CHAI
HK
Note: If you want to return the products for a full refund or exchange, please contact us(support@klinora.com) and get an RMA(Return Merchandise Authorization)number for the return.
*Shipping in Return Process
For your benefits, we recommend that you use traceable carrier to ship the products to the assigned address provided by us. Klinora is NOT reliable for any loss or damage to the returned products during the shipping or transition.
If there is any international fee in transit or during shipping, including but not limited to duties, taxes, brokerage fees, etc. customers are responsible for all of the fees incurred.
Klinora is not responsible for any shipping cost and doesn’t have any responsibility for the returned products in the following situations, and you are responsible for the shipping costs:
．Returning products for any reason other than a proven defect on the products confirmed by our Klinora technician
．Warranty claims on items taken outside the original country of purchase
．Buyer’s accidental returns
．Returning personal items
．Returning defective items in international shipping. (Klinora is ONLY responsible for the domestic shipping fees if you return the defective products. We are not liable for any shipping cost when the defective products are shipped internationally, such as from Canada to US.)
．Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
2.Return Policy for Products from Any Third Party
For purchases not made directly through Klinora's website official stores, because of the different platform warranty policy, please contact corresponding retailers for warranty.
If you purchased the Klinora products from third-party stores or vendors, and the products don't meet your expectations, please contact the third-party stores or vendor directly for the return and refund policy.
All of the return and refund policy related to Klinora products purchased from any third-party vendor or store is subject to the return and refund policy of the specific third-party store or vendor.
3.Exchange or Upgrade Policy
Klinora will NOT exchange any returned products with different types or models, unless the returned products meet the below requirements:
The returnedproducts are found to be defective and non-repairable with the confirmation of Klinora technicians.
Products with the same models are out of stock.
If the returned products meet the described requirements, Klinora will offer, at its sole discretion, a variety of options for substitution or an upgrade products.
Important Note: For the new exchange products, you cannot request another substitution unless they are defective.
